Complaints Policy
At the YMCA of Northeastern Ontario, we are committed to providing excellent programs and services. If you have a concern or complaint, we want to hear from you — and we’ll do our best to resolve it promptly, fairly, and with respect for everyone involved.
Most concerns can be resolved informally by speaking directly with the staff member involved, or by reaching out to their supervisor or manager. If your concern isn’t resolved through that process, you can submit a formal written complaint, which will be acknowledged within 2 business days and resolved within 10 business days. If you remain unsatisfied, you have the right to appeal to the President & CEO.
For formal complaints, please contact:
YMCA Support
140 Durham Street, Sudbury, Ontario P3E 3M7
705-674-8315 ext. 2127
admin2@ymcaneo.ca